Privacy Policy

    1. WHO ARE WE? We are COSTASOL CRUCEROS SL and we process your personal data as data controllers. This means that we are responsible for how your data is used and protected. See more in the full Data Protection Policy.
    2. WHAT DO WE USE YOUR DATA FOR? We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, manage the purchase of our services, answer your questions, as well as, if you wish, send you our personalized communications. See more in the complete Data Protection Policy 
    3. WHY DO WE USE THEM? We are entitled to process your data for different reasons. The main one is that we need to process them to execute the contract that you accept with us when you register and make a purchase or enjoy any of our services or features, although there are other reasons that legitimize us to do so, such as the interest in answering your queries or the consent you give us to send you our communications, among others. See more in the full Data Protection Policy 
    4. WHO DO WE SHARE YOUR DATA WITH? We will share your data with service providers who help or support us, or external collaborators with whom we have reached a contractual agreement, and we verify that they comply with current regulations. See more in the full Data Protection Policy.
    5. RIGHTS. You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to object to our use of your data or to port it, as explained in detail below. See more. We invite you to read our full Privacy and Cookies Policy below to understand in detail how we will use your personal data and the rights you have in relation to it.
    6. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA? The person responsible for processing your data is:


  1. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA? Depending on the products, services or features you wish to enjoy at any given time, we will need to process certain data or others, which will generally be, as applicable, the following: your identification data (for example, your name, surname, language and country from which you interact with us, contact information, etc.); economic and transactional information (for example, your payment or card details, information about your purchases, orders, etc.); connection, geolocation and navigation data (if you interact with us from your mobile phone, for example); commercial information (for example, if you are subscribed to our communications), data about your tastes and preferences. Remember that, when we ask you to fill in your personal data to give you access to a feature or service on the WEBSITE, we will mark some fields as mandatory, since they are data that we need to be able to provide you with the service or give you access to the feature in question. Please bear in mind that if you decide not to provide us with this data, you may not be able to complete your registration as a user or you may not be able to enjoy these services or features. Depending on how you interact with our WEBSITE, we will process your personal data for the following purposes:

    PURPOSE: 
  1. To manage your registration as a WEBSITE user. If you decide to register as a user on our WEBSITE, we need to process your data to identify you as a user of the same and give you access to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service. 
  2. For the development, fulfillment and execution of the contract of sale or services that you have contracted with Us on the WEB. This purpose includes the processing of your data mainly to: Contact you in relation to updates or informative communications related to the functionalities, products or services contracted, including the sending of quality surveys on the products or services provided. Manage the payment of the products you buy, regardless of the payment method used. For example: if when purchasing any of our products through the Web or the App, you choose to activate the functionality of saving your card details for future purchases.

    COSTASOL CRUCEROS SL: Spanish company, with CIF: B 29833811 dedicated to maritime passenger transport and boat excursions. Registered in the Mercantile Registry of Malaga, volume 1971 of the Archive, book 884 of the General Section of Companies, folio 37, sheet number MA-28042, entry 1a Postal Address: Calle Febrero No 22 Benalmádena Costa CP 2960 Málaga
    Email for Data Protection: info@costasolcruceros.com We need to process the data provided for the activation and development of said functionality.
    Consent to activate this feature allows your payment details to appear automatically filled in for subsequent purchases so that you do not have to re-enter them for each new process, and they will be deemed valid and current for subsequent purchases. You can modify or delete your cards at any time through the section corresponding to payment information, or from your registered user account on the Website. Activate the necessary mechanisms in order to prevent potential fraud against you and us during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in blocking the transaction.
  3. To manage possible returns once you have made a purchase and to manage requests for information on the availability of seats, reservations of tickets through the WEB, depending on the options available at any given time. For billing purposes and to make available to you the tickets and invoices for the purchases you have made on the WEB. To guarantee the use of other available functionalities or services, such as the purchase, management and use of Gift Cards or Gift Tickets, as well as to facilitate your access and use of the Wi-Fi that we make available to our customers on the Boats. 
  4. To respond to requests or queries you make through Customer Service channels We only process the personal data that is strictly necessary to manage or resolve your request or query. If you decide to use WhatsApp as a channel to communicate with Customer Service, we will provide your phone number to WhatsApp Inc. to verify that you are a user of this service. We recommend that you review your privacy settings and read WhatsApp's privacy policy for more detailed information about WhatsApp's use of the personal data of users who use its services. 
  5. For marketing purposes This purpose includes the processing of your data mainly for: To the extent that you subscribe to our Communications, we will process your personal data to manage your subscription, including the sending of personalized information about our products or services through various means (such as email or SMS). Likewise, we may send you this information through push notifications if you have activated them on your mobile device. Therefore, please note that this data processing involves the analysis of your user or customer profile to determine what your preferences are and therefore which products and services may best fit your style when sending you information. For example, based on your purchase and browsing history, we will make suggestions about products that we think may interest you and, if you are a registered user, we will provide you with the "cart recovery" feature. Remember that you can unsubscribe from our Communications at any time and free of charge through the WEBSITE, as well as through the instructions we provide in each communication. If you do not wish to receive push notifications, you can deactivate this option on your mobile device. Carry out promotional actions (for example, to develop contests). By participating in any promotional action, you authorize us to process the data you provide us with depending on each promotional action and we can communicate it through various media such as social networks or on the WEBSITE itself. In each promotional action in which you participate, you will have available the legal bases where we will provide you with more detailed information about the processing of your data. Disseminate on the WEBSITE or through our channels on social networks photographs or images that you have shared publicly, provided that you give us your consent to do so. 
  6. Usability and quality analysis to improve our services If you access our website, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our website and thus be able to introduce improvements to it. Likewise, we occasionally carry out quality actions and surveys aimed at finding out the degree of satisfaction of our clients and users and detecting those areas in which we can improve. 
    1. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA? The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table: 
      • Purpose Legitimation 1. Manage your registration as a user of the WEBSITE. The processing of your data is necessary for the execution of the terms that regulate the use of the WEBSITE. In other words, in order for you to register as a user on the WEBSITE, we need to process your personal data, since otherwise we would not be able to manage your registration. In the event that you choose to use access or login through a social network, the reason why we are authorized to process your data is the consent you give at the time of authorizing the transfer of your data from the social network.
      • Purpose Legitimation 2. Development, fulfilment and execution of the sales or services contract. The processing of your data is necessary for the execution of the sales or services contract that binds us to you. It is possible that some data processing associated with the purchasing process is activated only because you request it or authorise us to do so, such as the storage of payment (card) data for future purchases or the processing of data or to inform you of the availability of our products. In these cases, the basis on which we process your data is your own consent. We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is positive for all parties involved when payment for a purchase is made and in particular for you, since it allows us to put measures in place to protect you against attempted fraud by third parties.
      • Purpose Legitimation 3. Customer Service. We consider that we have a legitimate interest in responding to the requests or queries that you submit to us through the various means of contact that exist. We understand that the processing of this data is also beneficial to you as it allows us to serve you appropriately and resolve the queries raised. When you contact us, in particular, to manage incidents related to your order or the product/service purchased through the WEBSITE, the processing is necessary for the execution of the sales contract. When your query is related to the exercise of the rights about which we inform you below, or to claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part.
      • Purpose Legitimation 4. Marketing. The legitimate basis for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive personalized information through various means, when you authorize the sending of push notifications on your mobile device, or when you accept the legal bases to participate in a promotional action or to publish your photographs on the WEB or on our social media channels. In order to show you personalized information, we consider that we have a legitimate interest in profiling with the information we have about you (such as your browsing habits, preferences or purchase history) and the personal data you have provided us with, such as age range or language, since we understand that the processing of this data is also beneficial to you because it allows you to improve your experience as a user and access information in accordance with your preferences.
      • Purpose Legitimation 5. Usability and quality analysis. We consider that we have a legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction, since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.

 

  1. HOW LONG WILL WE KEEP YOUR DATA?
    The retention period of your data will depend on the purposes for which we process them, as explained below:
    Purpose / Conservation period 
  1. Manage your registration as a user of the Platform We will process your data for as long as you remain a registered user (i.e., until you decide to unsubscribe). 
  2. Development, fulfillment and execution of the contract of sale or services We will process your data for the time necessary to manage the purchase of the products or services you have acquired, including possible returns, complaints or claims associated with the purchase of the particular product or service. In some cases, we will only process the data until the time you decide, as is the case of the payment data (card) that you have asked us to store for possible future purchases. 
  3. Customer Service We will process your data for as long as necessary to respond to your request or query. 
  4. Marketing We will process your data until you unsubscribe or cancel your subscription to our communications. If you participate in promotional actions, we will retain your data for a period of six (6) months from the end of the action. 
  5. Usability and quality analysis We will process your data punctually during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data. Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected for the time in which liabilities may arise from the processing, in compliance with the regulations in force at any given time. Once the possible actions in each case expire, we will proceed to delete the personal data.

 

  1. WILL WE SHARE YOUR DATA WITH THIRD PARTIES? In order to fulfil the purposes set out in this Privacy and Cookies Policy, we need to give access to your personal data to third parties that support us in the services we offer you, namely: Financial institutions, Fraud detection and prevention entities, Technology service providers, Customer service providers. Suppliers and collaborators of services related to marketing, advertising and Employment management. In all cases, we inform you that we transfer your data with appropriate guarantees and always keeping your data secure: We have signed Standard Contractual Clauses approved by the Commission with all suppliers. 
  1. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA? We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. As Data Controllers, you can exercise your rights free of charge by writing to us at an email address info@costasolcruceros.com, simply indicating the reason for your request and the right you wish to exercise. If we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
    • Request access to the data we have about you. We remind you that if you are a registered user on the Platform, you can also consult this information in the section corresponding to your personal data.
    • Ask us to rectify the data we already have. Remember that if you are a registered user on the WEBSITE you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any case, please note that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you undertake to notify us of any change or modification to them. Any loss or damage caused to the WEBSITE or to the person responsible for the WEBSITE or to any third party due to the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not that of third parties, except as permitted in this Privacy and Cookies Policy.
    • Ask us to delete your data to the extent that it is no longer necessary for the purposes for which we need to process it as we have informed you above, or that we no longer have the legitimacy to do so.
    • Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it longer than necessary when you may need it.
    • If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in section 2, where we explain the purposes for which we process your data.
    • When our legitimation for processing your data is your consent or the execution of the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, in order to be able to transmit it to another entity directly, whenever technically possible.
    • Furthermore, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
    • Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with: the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php
  1. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA? We offer features or services that require us to process the personal data of a third party that you provide to us. If you provide us with Personal Data of third parties, you guarantee that you have informed them about the purposes and the way in which we need to process their personal data.
  2. CHANGES TO THE PRIVACY AND COOKIE POLICY: We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. If we do so, we will notify you in different ways through the WEBSITE (for example, through a banner, a pop-up or a push notification), or we will even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, evaluate them and, if applicable, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our Website and our App.
  3. INFORMATION ABOUT COOKIES We use cookies and similar devices to facilitate your navigation on the WEB, to understand how you interact with Us and, in certain cases, to be able to show you advertising based on your browsing habits.